These Terms & Conditions apply to orders placed with us online or by telephone. By placing an order with K.BIRDY you confirm you have read, understood and agree to our Terms & Conditions.

K.BIRDY (www.kbirdy.com) of postal address: 44 Beck Way, Thurlby, Lincolnshire PE10 0LE, UK and VAT No: 195 6993 36.

Our product descriptions include information in regard to size, colour and price. The size of our products may vary fractionally, due to the manufacturing process. Colours as seen in our product photographs may vary slightly from the colour of the actual product. Lighting used in photography can affect the way colour is perceived within an image. Colour can also vary from one computer monitor to another and across different portable devices.

Our prices are given on the website. It is inclusive of VAT and excludes delivery charges. The total price, including VAT and delivery charges, will be displayed at the checkout prior to confirming your order.
Additional charges, such as, for customs clearance for orders outside the UK, are the responsibility of the customer. We recommend you check with your local customs office.
We reserve the right to update our prices from time-to-time on the website. We can withdraw a product at any time from the website, or can refuse to process an order and can not be held liable for this.
We accept credit or debit card payments with cards including Visa, Mastercard and American Express. Your confidential information provided during the checkout process is SSL encrypted and we do not store your information. We use Stripe to process payments.

We will aim to deliver orders within 4 working days if within the UK and 14 days for orders outside the UK (subject to customs clearance), from acceptance of your order.  

Deliveries within the UK will need to sign for your delivery and you will be responsible for ensuring your order can be received within this time. We can not be held responsible for any damage during transit or for any loss of your goods, if you have chosen not to sign for your delivery.

If an item in your order is out of stock, you will be given the option to wait until the item is in stock or to cancel the order and receive a full refund within 28 days.

You can return or exchange your purchased items within 14 days from the date of receipt. The goods returned must be unused, in their original condition, and with the tags intact.

For a refund or exchange, send to: K.BIRDY, 44 Beck Way, Thurlby PE10 0LE, Lincolnshire, UK

We can not refund postage on returned items, except where we are at fault for their damage. You are responsible for items returned and their adequate insurance for the return journey. We can not be responsible for items damaged or lost in transit and we recommend you return your items by recordable post and retain your proof of postage.

We can not be liable if we are unable to deliver goods or they are damaged from events or circumstances outside our reasonable control including, but not limited to, strikes, lock outs, accidents, fire, failure of network systems or breakdown of machinery.

These Terms and Conditions shall be governed by and interpreted in accordance with the law of England and the English courts shall have jurisdiction to resolve any disputes between us.